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Privacy Policy

PRIVACY STATEMENT

 

SECTION 1 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Payment:

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

SECTION 2 - THIRD-PARTY SERVICES

 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 3 - SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  We follow all PCI-DSS requirements and implement additional generally accepted industry standards.

  

 

SECTION 4 - AGE OF CONSENT

 

 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 5 - CHANGES TO THIS PRIVACY POLICY

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website..

 

 

Refund, Warranty, & Privacy Policy
At American Copper Works (www.moonshinestills.com), we are committed to transparency and customer satisfaction. Below are our policies regarding refunds, warranties, and privacy to ensure clarity and protect your trust in us.

Refund Policy

We strive to deliver your order on time and as promised. If there are issues with your order or you decide to cancel, please review the following terms:

Refunds for Delayed Shipping

  • If your order is delayed past the advertised shipping timeframe (excluding holidays or unforeseen delays), you are eligible for a full refund.

Order Cancellations

  • If you cancel your order after processing but before shipment, a 10% restocking fee will apply.
  • Refunds will be issued to your original payment method within 5-7 business days of cancellation.

Returns

  • Returns are accepted within 30 days of receiving your item. The product must be unused, undamaged, and in its original packaging.
  • Contact us at Owner@TheDistilleryNetwork.com to initiate a return and obtain a Return Merchandise Authorization (RMA) number.
  • Customers are responsible for return shipping costs, and a 10% restocking fee will apply.

Damaged or Defective Items

  • If your product arrives damaged or defective, notify us within 7 days of delivery.
  • We will repair or replace the item at no cost to you, including covering shipping fees during the first 30 days.

Warranty Policy

We stand behind the craftsmanship of our products with a Lifetime Warranty.

First 30 Days

  • If any issues arise within the first 30 days, we will repair or replace your still at no cost to you. This includes all shipping fees, both to and from our facility.

Lifetime Warranty

  • After the first 30 days, the warranty covers any manufacturing defects for the life of the original owner.
  • The customer is responsible for covering all shipping costs to and from our facility after the 30-day period.

Warranty Exceptions

  • Implosions: Damage caused by improper use, such as implosions, is not covered under the warranty.
  • General wear and tear, misuse, or modifications are also not covered.

If you need assistance with a warranty claim, contact us at Owner@TheDistilleryNetwork.com or call 1-603-997-6786.

Privacy Policy

We value your privacy and are committed to protecting your personal information.

What We Collect

When you visit our website or make a purchase, we may collect:

  • Your name, email, shipping and billing addresses, phone number, and payment details.
  • Information about your device and browsing activity (e.g., IP address, browser type, pages visited).

How We Use Your Information

We use your data to:

  • Process and ship your orders.
  • Communicate with you about your order or special promotions.
  • Improve our website and customer experience.

Sharing Your Information

  • We do not sell or rent your personal information.
  • Your data may be shared with trusted third parties (e.g., payment processors, shipping providers) to fulfill your order or comply with legal requirements.

Cookies

Our website uses cookies to improve your browsing experience. You can disable cookies in your browser settings, though this may affect functionality.

Your Rights

You can request access to, update, or delete your personal information by contacting us at Owner@TheDistilleryNetwork.com.

Contact Us

If you have questions about our refund, warranty, or privacy policies, please reach out:

Thank you for choosing American Copper Works. We are proud to serve you with high-quality products and exceptional service!

QUESTIONS AND CONTACT INFORMATION

 If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at AmericanCopperWorks@gmail.com or by mail at

Home Moonshiners Inc.

[Re: Privacy Compliance Officer]

50 Bridge Street  Nashua  New Hampshire US 03060

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