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Returns

Refund, Warranty, & Privacy Policy
At American Copper Works (www.moonshinestills.com), we are committed to transparency and customer satisfaction. Below are our policies regarding refunds, warranties, and privacy to ensure clarity and protect your trust in us.

Refund Policy

We strive to deliver your order on time and as promised. If there are issues with your order or you decide to cancel, please review the following terms:

Refunds for Delayed Shipping

  • If your order is delayed past the advertised shipping timeframe (excluding holidays or unforeseen delays), you are eligible for a full refund.

Order Cancellations

  • If you cancel your order after processing but before shipment, a 10% restocking fee will apply.
  • Refunds will be issued to your original payment method within 5-7 business days of cancellation.

Returns

  • Returns are accepted within 30 days of receiving your item. The product must be unused, undamaged, and in its original packaging.
  • Contact us at Owner@TheDistilleryNetwork.com to initiate a return and obtain a Return Merchandise Authorization (RMA) number.
  • Customers are responsible for return shipping costs, and a 10% restocking fee will apply.

Damaged or Defective Items

  • If your product arrives damaged or defective, notify us within 7 days of delivery.
  • We will repair or replace the item at no cost to you, including covering shipping fees during the first 30 days.

Warranty Policy

We stand behind the craftsmanship of our products with a Lifetime Warranty.

First 30 Days

  • If any issues arise within the first 30 days, we will repair or replace your still at no cost to you. This includes all shipping fees, both to and from our facility.

Lifetime Warranty

  • After the first 30 days, the warranty covers any manufacturing defects for the life of the original owner.
  • The customer is responsible for covering all shipping costs to and from our facility after the 30-day period.

Warranty Exceptions

  • Implosions: Damage caused by improper use, such as implosions, is not covered under the warranty.
  • General wear and tear, misuse, or modifications are also not covered.

If you need assistance with a warranty claim, contact us at Owner@TheDistilleryNetwork.com or call 1-603-997-6786.

Privacy Policy

We value your privacy and are committed to protecting your personal information.

What We Collect

When you visit our website or make a purchase, we may collect:

  • Your name, email, shipping and billing addresses, phone number, and payment details.
  • Information about your device and browsing activity (e.g., IP address, browser type, pages visited).

How We Use Your Information

We use your data to:

  • Process and ship your orders.
  • Communicate with you about your order or special promotions.
  • Improve our website and customer experience.

Sharing Your Information

  • We do not sell or rent your personal information.
  • Your data may be shared with trusted third parties (e.g., payment processors, shipping providers) to fulfill your order or comply with legal requirements.

Cookies

Our website uses cookies to improve your browsing experience. You can disable cookies in your browser settings, though this may affect functionality.

Your Rights

You can request access to, update, or delete your personal information by contacting us at Owner@TheDistilleryNetwork.com.

Contact Us

If you have questions about our refund, warranty, or privacy policies, please reach out:

Thank you for choosing American Copper Works. We are proud to serve you with high-quality products and exceptional service!

Shipping

To return your product, you should mail your product to:

American Copper Works

50 Bridge Street

Nashua

New Hampshire USA

03060

You will be responsible for paying for your own shipping costs for returning your item if after 30 days from  your delivery date of original order.